Frequently asked questions
The quick answers. Anything else: support@keskolabs.com
Which platforms and formats are supported?
macOS 11+ (Intel & Apple Silicon)AU, VST3The installer lets you choose AU, VST3 or both. Windows is planned but not available yet.
Do I need iLok, a dongle or an account in the plugin?
No. Trials and licenses activate with one click inside the plugin - nothing else to install, no iLok.
Do the plugins need an internet connection?
Only briefly: to start a trial or activate a license, and for an optional daily version/analytics ping you can switch off in settings. Once activated, they work fully offline.
Where are my settings saved?
Your DAW project fileEvery knob, slider and band - including AHFSC's learned analysis - is stored by your DAW inside the project, the standard way. Reopen the project and everything is exactly as you left it. We never write session settings anywhere else.
Where are the plugins installed?
/Library/Audio/Plug-Ins/Components//Library/Audio/Plug-Ins/VST3/System-wide, so every user account and DAW on the Mac can see them.
Where do licenses and preferences live?
~/Library/Application Support/KeskoLabs/Your license or trial key per plugin, the update-check cache and your Usage Analytics on/off choice all live here. Lose it? Licenses re-download from your account; your sessions are unaffected either way.
How do refunds work?
Not happy? Email support@keskolabs.com within 14 days of purchase for a full refund - no questions, no forms. The money returns to your original payment method (banks typically take 5-10 business days to show it). Refunded licenses are deactivated automatically.
How do I uninstall?
Delete the plugin bundles from the two folders above, and the KeskoLabs folder if you want a clean slate. That's everything - there are no hidden files anywhere else.